Term & Conditions

LAOS TRAVEL - A division of Asia Travel & Leisure. The following terms and conditions are applied to bookings made by you through your usage of www.laostravel.com. The rate is valid until Dec 31st, 2020.

CHILD DISCOUNT
Children under 12 years is generally granted a reduction up to 25% of land tour, provided that they are accompanied by at least two full-paying adults and stays in the same room. An extra bed is fully charged as adult.

DEPOSIT &  PAYMENT
30% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online) or by bank transfer. This is required to confirm your booking.

Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for us to secure service contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. We will inform you accordingly about this for each individual case.
The remaining balance of the tour cost (70%) will be paid at least 14 days prior to arrival date.
In case of urgent booking, full payment will be required.
There may be additional fees required – We will advise specifically case by case. The deposit should be made by Credit card or Bank transfer.

BANK TRANSFER
Our travel consultants will show you in details.

PAY BY CREDIT CARD/ DEBIT CARD
Kindly make deposit/payment via our secured online payment. We accept Debit Card, Credit Card (Visa, Master, American Express and JCB).
Note:
- When you pay by Visa or Master Credit Card/ Debit Card, 3% of convenient fee of the total payment will be added.
- Processing fee for Amex Card is 4.5%.

CANCELLATIONS &  REFUNDS
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
 * More than Twenty one (21) days prior to departure: The total deposit paid to us (30% of the Tour value) for the administrative fee in accordance with canceling advanced arrangements, will be valid for o­ne (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After o­ne (1) year the deposit amount is forfeited.
 * 7- 21 days  prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
 * Within 1-6 days  prior to departure: 100% on total charged.
 * No-Show: 100% on total charge.

Note: Other cases will be notified specifically by your travel consultant based on actual booking terms & price conditions that charged by our suppliers in case of cancellation or amendment.

UNUSED SERVICES
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

RESPONSIBILITY
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
Laos Travel, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted o n the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

Where to find us:

LUANG PRABANG - LAOS
Add: No. 203 Ban Mano, Luang Prabang, Laos PDR.
Tel: +856 7191 9444 - Fax: +856 7191 9333.
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
https://laostravel.net

SIEM REAP - CAMBODIA
Add: 67 Oum Khun Street, Khum Svay Dankum, Siem Reap, Kingdom of Cambodia.
Tel: +855 6396 7008 - Fax:+855 6396 7009
HANOI - VIETNAM
Add: Unit 507, International Centre,17 Ngo Quyen St., Hoan Kiem Dist, Hanoi , Vietnam.
Tel: +8424 3942 9444 – Fax:+8424 3942 9442 
HCM CITY - VIETNAM
Add: 6th floor, Sovilaco Bld, 1 Pho Quang St, Tan Binh Dist, HCMC, Vietnam.
Tel: +848 3997 2255 – Fax: +848 3997 2256
YANGON - MYANMAR
Add:6th Floor, 158 Building, 45 Street, Botataung Township, Yangon.
Tel: (95) 944 312 1788 – Fax: (95)1 9010 470
BANGKOK - THAILAND
Unit 1251, Siam Piwat Tower, 989 Rama 1 Road, Pathumwan, Bangkok,Thailand.
T: +66 95-614-3184  +66 92-386-2385

Luang Prabang - Updated Feb 22nd 2019